We are committed to providing authentic, and high-quality food items from trusted Indian brands. Some of them are Balaji Wafers & Namkeens, Arun Ice Cream, and Hatsun Yogurt. We ensure that our customers get the best possible purchase experience. This policy outlines the terms and procedures for returns and exchanges to ensure a smooth experience.
Returns & Exchanges are considered under the following circumstances:
Perishable Nature: Since our products are perishable, returns are not accepted after delivery.
Exchange: Exchanges will only be provided for manufacturing defects or damages at the time of delivery. To be eligible for exchange requests, please notify us within 24 hours of delivery and provide supporting details (e.g., photos of the product/packaging).
To request an exchange:
Contact Us: Email us sanmrfoodsg@gmail.com or call +65-85446627 within 24 hours of receiving your order.
Provide Details: Share your order number, issue description, and supporting evidence (photos if applicable).
Resolution: Our team will review your request and respond within 48 hours. If approved, a refund will be issued to your original payment method or a replacement will be arranged.
Once approved, exchanges are typically processed within 5-7 working days. The exact time may vary depending on your payment provider.
For questions or assistance, please contact:
Sanmar Food Products
📞 +65-85446627
📧 sanmrfoodsg@gmail.com
🌐https://shop.sanmarfoods.com
We reserve the right to update this Return & Exchange Policy as needed. Any changes will be posted on our website and will apply to all future purchases.
Sanmar Food Products
50 Genting Lane
#01-03
Cideco Industrial Complex
349558 Singapore
Delivering authentic Indian frozen treats, dairy delights & savoury snacks across Singapore.